FAQs

When will my order ship?

All pieces are made to order so please allow 3-6 weeks for processing.

Please allow an addition 3-7 business days for shipping within the United States and 3-21 business days for international shipments.

When you place your order you will receive an email 

What should I do if I haven't received my order?

Please feel free to contact us at info@museogaia.com if you have not received your order within the allotted processing & shipping time noted.

Do you accept returns/exchanges?

No. All pieces are made to order and are subject to slight variations due to their handmade nature. All items are FINAL SALE and ineligible for returns/exchanges.

How do I care for my crochet/knit piece?

Due to the nature of each garment and the delicacy of the fabric, it is best to hand wash with cold water and dry flat. Please advise information on each garment as it may vary.

Do you need assistance with anything else?

Please feel free to connect with us via email at info@museogaia.com if you have other inquiries. We'll be happy to assist you. We will not answer messages via DM on our brand page or our owner, Gaia's personal page.